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Knowledge Base

[Resolved] AAGNT-187131: Biometrics may become disabled on Android devices when upgrading Workspace ONE Intelligent Hub to version 19.10+ (76263)

Last Updated: 3/5/2020Categories: TroubleshootingTotal Views: 8409Language:
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Symptoms

When upgrading to Workspace ONE Intelligent Hub to version 19.10 or later, biometric settings may be disabled on  Android devices if the device has an assigned Passcode profile.

Impact / Risks

The table below displays the impact to Biometric settings is for your devices

Workspace ONE Intelligent Hub version

Workspace ONE UEM Console 1906 or earlier

Workspace ONE UEM Console 1907+

earlier than 19.10

No impact to Biometrics

No impact to Biometrics

19.10

By default, Workspace ONE Intelligent Hub blocks Biometrics. Use Workaround #1

If the Passcode profile was assigned before upgrading to Workspace ONE UEM Console 1907+, Use Workaround #2

If the Passcode profile was assigned after upgrading to Console 1907+, Biometrics are only disabled if the profile was configured to do so.

19.11+

No impact to Biometrics

Biometrics are only disabled if the Passcode profile is set to disable the setting

Resolution

This issue was resolved in Workspace ONE Intelligent Hub 19.11 for Android.

Workaround

Workaround #1

(Workspace ONE UEM Console version 1906 or earlier with Workspace ONE Intelligent Hub version 19.10)

Create and send a new Custom XML profile based on the policy you assigned to users in your Workspace ONE environment. For a Work Passcode, send this XML:

<characteristic target="1" type="com.airwatch.android.androidwork.apppasswordpolicy" uuid="71c96fdd-be5c-4243-9a86-66ff64364c77">
<parm name="enableOneLock" type="boolean" value="True"/>
<parm name="allowBiometrics" type="boolean" value="True"/>
<parm name="allowFingerprintUnlock" type="boolean" value="True"/>
<parm name="allowFaceUnlock" type="boolean" value="True"/>
<parm name="allowIrisUnlock" type="boolean" value="True"/>
</characteristic>

If the current Passcode Profile uses the Device Passcode ONLY, add a Custom Settings payload with the  XML shown below for Device Passcode policy.

For a Device Passcode policy, send this XML:

<characteristic uuid="91c58541-2576-4bb0-8800-48ceb0a66c56" type="com.airwatch.android.androidwork.passwordpolicy" target="1">
<parm name="allowBiometrics" value="True" type="boolean" />
<parm name="allowFingerprintUnlock" value="True" type="boolean" />
<parm name="allowFaceUnlock" value="True" type="boolean" />
<parm name="allowIrisUnlock" value="True" type="boolean" />
</characteristic>

If the current Passcode profile uses BOTH the Device Passcode and Work Passcode, please add two separate Custom Settings payloads – one for each of the above XML.

Workaround #2

(Workspace ONE UEM Console version 1907+ with Workspace ONE Intelligent Hub version 19.10)

Ensure the existing Passcode profile has Biometric options set to the desired policy setting

Add version to the profile

Publish the new version of the profile

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